- We emphasize quality and quantity
- We take calls through PBX
- We save interactions with customers
- We provide activity reports
- See other services: click here
Outsourcing Call-center services
We have a PBX that can be adapted to your needs. Your company can port numbers to us or we can provide a phone number of us that will be used by customers of your company in relation to the company.
What we offer, in short:
- Daily, weekly, monthly quantitative reports;
- Interaction reports that cover the needs of your company's customers;
- Quality in calls and many calls answered/made;
- Dedicated telephone line for your Call-center;
- IVR, personalized messages, messages outside working hours, voicemail for the telephone line;
- Recording phone calls in order to improve services;
- E-mail service so that your customers can contact you and not just by phone;
- Employees dedicated to your project who will take calls and increase the quality of services through empathy and customer orientation;
- Ideas, suggestions and proposals for the development of the company you run;
- Permanent efficient communication focused on your needs;
- Escalating sensitive situations to the competent departments;
- other Call-center services.
Examples of activities we are currently performing on the Call-center inbound side:
- Helpdesk Support ((telephone line for technical situations faced by customers);
- Helpline Support (telephone line for support in the use of applications and services);
- Answering complaints/claims and resolve them in a timely manner;
- Infoline („green” telephone lines with the prefix 0800 that can be called free of charge by customers).
- Public and private opinion polling campaigns and market research;
- Mass information campaigns in certain fields of activity/on certain topics;
- Debt recovery solutions that customers have to companies;
- Updating the personal data of customers in a database.
Why outsource the Call-center activity to S.C. iPI Solutions S.R.L.?
1. Lower costs for your company
Outsourcing projects give you the opportunity to significantly reduce the costs you should incur with the hiring process (human resources, recruitment campaigns, work equipment for employees, fees for employment contracts, etc.) by outsourcing Call-center services to our company.
2. Save precious time
The tools we have allow us to streamline our business over time, and more than that, it gives your company more time. By collaborating with our company and outsourcing Call-center services to us, you will be able to take care of other needs of the company, thus reducing the little time you have available.
3. Experience from the outside
You can learn through the services we offer, and we can easily adapt to the requirements of the company you own. Having a subjective eye focused on your business, it will be easy for us to come up with proposals for the development of the company you own, in a wide area.
4. Needs-focused strategy
Your current team may be too small to lead multiple projects at once. By outsourcing the Call-center service to our company, you can solve several tasks and develop and support several projects at the same time. While your employees will focus on their day-to-day activities, we will support them in their success.
5. Flexibility to changes
It is inefficient to hire for short-term projects. In addition, you should take into account the periods between projects, which can generate additional costs for you. By collaborating with us, we can ensure the implementation of projects, the break between them and the resumption of activity at any time. It is also worth mentioning that we easily adapt to any change in your work procedures or business strategy.
6. Advanced Call-center technology
We have a high-performance telephone exchange with the help of which we can provide you with inbound campaigns (taking over incoming calls from customers) but also outbound (massive customer calling). Our technology allows us to adapt to the Call-center services you want, by implementing an IVR, the transfer system between operators or between phone numbers, forwarding, messages outside working hours and many other functions.
7. Privacy respected
We are the right choice for outsourcing Call-center services if:
- You want to offer to the customers of the company you own, the opportunity to contact you by phone;
- You can't answer phone calls because you don't have time available;
- You want to focus on growing your business, and the current Call-center consumes you resources;
- You do not specialize in the field of outsourcing and Call-center/customer complaints;
- You don't want to lose money on recruitment campaigns and hiring formalities;
- The project implementation period is short and you do not have the opportunity to hire staff in a timely manner;
- You do not have enough labor resources or the possibility of purchasing work equipment;
- You want to create a positive image for your company and you don't want to use negation in your business;
- any other reason.
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Get in touch with us
The first step is to tell us the needs of your company, and we will tell you how we can help you. All you have to do is contact us by phone or e-mail and we will establish the rest of the details together.